RETURN/EXCHANGE POLICY

We’re sorry your order wasn’t a perfect match! We are happy to assist with exchanging it for a different size/style. You can always exchange or return it (within the contiguous U.S.). Before exchanging please make sure:
  1. Your return/exchange is submitted within 30 days on the purchase date.
  2. Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in its original packaging.
  3. Your order was placed our website. Otherwise, please contact the retailer of where you purchased the item so they can further assist you with your concern.
  4. For International returns (no exchange available), you must provide your own shipping label to ship the item/s back to us.
  5. Each order/product is eligible for one complimentary exchange/cash refund. An order that was previously exchanged and then returned is only eligible for store credit.
  6. NO Return/Exchange for 'FINAL SALE' items and/or orders with a Final Sale discount code.
If you wish to return your item/s please make sure your order was not final sale and/or used a final sale code- as these are non refundable.
We reserve the right to refuse returns that do not meet the criteria mentioned above, as ell as the our terms and conditions. Once approved, will provide a FREE shipping label for your return/exchange.
Click here to get started on your return/exchange.

REFUNDS

Once your return is received and processed at our facility a refund will be applied to your payment method. It can take 3-5 business day for the refund to show on your statement. If you have yet to received the funds after 5 business days, please contact your bank as they might take longer to process refunds, and would have the most current status to provide you with.

FREE SHIPPING

We are happy to offer free domestic shipping withing the US.

Orders placed with expedited shipping after 2PM EST will be processed the following day. Please note we do not ship on Saturdays or Sundays.

DEFECTIVE PRODUCTS

We stand behind the quality of all of our products. In the off chance that you’ve encountered any production flaw please don’t hesitate to contact us at help@hybridgreenlabel.com so our team can assist you with an exchange!